COVID 19

CAN I SHOP ONLINE?

Yes, you can still purchase online. We'll deliver to your door.

WILL MY ORDER BE DELAYED?

View our delivery timelines here or please contact our customer service team here for more information.

MY ORDER HAS SHIPPED, BUT I AM NOT GETTING UPDATES?

Once your order is accepted by us, processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online. There is currently a 1-2 day delay between the status of an order being updated on the website, as this is done by the carrier and this service is currently unavailable.
We appreciate your patience as we work through this. For more information on your order status, you can check here.

WHEN WILL I RECEIVE MY REFUND FOR MY CANCELLED/RETURNED ORDER?

If you have requested a return for your order, refunds can only be processed when we received your returned item(s) and have been inspected by our quality assurance team. Once confirmed that the item(s) is eligible for a return we will facilitate the refund. Our Return Policy applies in addition to, and does not affect, your rights under the consumer guarantees which apply under the Australian Consumer Law.

CAN I GO TO A RETAIL STORE?

Yes. All of our stores are now open. We look forward to welcoming you back into our stores. To find out more about our stores opening and trading hours please view here.

WHAT ARE YOUR PREVENTATIVE MEASURES IN RETAIL STORES?

To create a safe environment for our staff and customers we have implemented the preventative measures in all adidas store. 

4 Steps To Protect
1. Wash hands often
2. Cough into your elbow
3. Don’t touch your face
4. Keep safe distance

We appreciate your support and cooperation to help keep our stores safe during this time.