What kind of emails will I receive about my order?
After you have placed your order at the adidas online shop, you will receive the following E-mail messages:
Order received:
You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable or an order is not accepted by us for any other reason after the order is placed, you will be contacted by our customer service representatives.
Order shipped:
This means that your order has been accepted by us and shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.
Order invoice:
Once your order has been shipped you will receive an invoice for your order.